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FAQ

  • WARRANTY
  • CARE ADVICE
  • REPLACEMENTS AND REPAIRS
  • PRODUCTS
  • PURCHASE
SWAROVSKI WARRANTY POLICY
سياسة الضمان بسواروفسكي

Swarovski warrants that Swarovski branded products purchased from an authorised Swarovski retailer are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. This warranty service is provided free of charge.

How long does the warrant last?

The warranty period is two years from the time the products are received.

What does the warranty cover?

This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice. Care Advice can be found here.

CLAIMS COVERED BY WARRANTY

  

CLAIMS NOT COVERED BY WARRANTY

 

Crystal Living

  • Bubbles & impurities
  • Polishing imperfection
  • Crystal component detached
  • Metal parts fallen off
  • Incorrect positioning of a component

Crystal Living

  • Altered/ repaired products
  • Total damage
  • Components separated with visible chips                                                      

Jewelry & Accessories

  • Bubbles & impurities
  • Polishing imperfection
  • Crystal component detached
  • Metal parts fallen off
  • Incorrect positioning of a component

Jewelry & Accessories

  • Specific cases of missing crystals
  • Discolored crystals
  • Deep scratches on metal, wear & tear.                                                              

 

Every product found to be defective under this warranty may be, at the discretion of Swarovski or an authorised Swarovski retailer:

  • replaced by an identical piece, if available; or
  • substituted with a piece of comparable value;

How if the warranty claim initiated?

To replace a Swarovski defected product that is under warranty, you should visit the closest Swarovski boutique.

Please retain your certificate of authenticity in case you have a warranty claim. The certificate of authenticity serves as proof of purchase and authenticity. See More information on the certification of authentication.

To whom does the warranty extend?

This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.

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SUN - THU
09:00 - 18:00

SUN - THU
09:00 - 18:00

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800 122 2221
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