Replacements and repairs
Please visit any official Swarovksi Boutiques for replacement and repairs.
Swarovski offers a full statutory warranty for pieces purchased from authorised Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
- The product is a genuine Swarovski product with the Swarovski Swan logo
- The repair is feasible - it must be possible to bring the product back to its original pristine condition
- Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by post, they should be insured and shipped by registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.