ORDER PROCESS

How to order

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag


Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:


To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:


View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:


If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:


Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 30 Days from purchase. You will find further information in the Return Policy section.

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Registration

If you are a registered user, your existing address details will be saved for future visits and purchases.

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Benefits of registering

  • Speed up online shopping by storing your personal information
  • Add favourite products to your wish list, which can be sent to family and friends
  • View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

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Change your personal details or password

In the My Account section, access and change your personal details at any time.

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Forgot your password?

If you have forgotten your password, retrieve it easily with the password retrieval function.

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Product availability

Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

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Order status and tracking

Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

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Wish list

This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or earmarked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.

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    Punctual delivery

    When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).

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    Product limitations

    Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

    Product limitations are communicated in various places.

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    Delivery information: exclusive masterpieces

    To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.

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