- How to order
- Benefits of registering
- Change your personal details or password
- Forgot your password?
- Product availability
- Order status and tracking
- Wish list
- Punctual delivery
- Product limitations
- Delivery information: Exclusive Masterpieces
How to order
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home or using a mobile device while you’re on the move. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
To add a product to your Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To view the contents of your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To change the number of products in your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To remove products from your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return within 30 Days from purchase. You will find further information in the Return Policy section.Back to top
If you are a registered user, your existing address details will be saved for future visits and purchases.Back to top
Benefits of registering
- Speed up online shopping by storing your personal information
- Add favourite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Change your personal details or password
In the My Account section, access and change your personal details at any time.Back to top
Forgot your password?
If you have forgotten your password, retrieve it easily with the password retrieval function.Back to top
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.Back to top
Order status and tracking
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.Back to top
This service is available to registered users of the Online Shop.
Your wish list may contain up to 20 products that may be bought later or earmarked as gift ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customised items (e.g. engravings).Back to top
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.
Product limitations are communicated in various places.
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Delivery information: exclusive masterpieces
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalised premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.Back to top