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OLD __ Customer Service - After Sales Service - FAQ


Online Shop Assistant

Use the Online Shop Assistant to help you find information about the Online Shop (e.g. ordering, payment, shipping, return policy, etc.).

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Authenticity and logos

Since 1989, all genuine Swarovski products feature the Swarovski Swan logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.

You will find the following logos on almost all Swarovski crystal and jewellery products:

  • Square Silver Crystal SC logo (1976 - 1988)
  • sCs/SCS logo (Swarovski Crystal Society 1987 - present)
  • Swan logo (1989 - present)
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Certificates of authenticity

Unfortunately, certificates cannot be replaced. Please keep your receipt as proof of purchase. For products purchased from the Online Shop, the delivery receipt serves as the warranty. You will receive one certificate per product. Please note that for all online purchases, the invoice or delivery receipt must be presented in order to make any claims regarding the warranty or similar.

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Crystallized ™ - Swarovski Elements

Swarovski is one of the world’s largest crystal suppliers to jewellery manufacturers as well as to the clothing and lighting industries. Third party manufacturers mark these products by attaching the ingredient branding label “MADE WITH SWAROVSKI ELEMENTS” or by describing them as "made with Swarovski crystals" or as “Crystallized ™”. However, these manufacturers may not refer to their products as Swarovski products. Furthermore, these products are not sold by Swarovski and do not necessarily meet its quality standards or qualify for its warranty conditions.


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Extenders for necklaces and bracelets

Special extenders are available for many Swarovski necklaces and bracelets. Your authorised Swarovski Boutique or regional Customer Relations Team will be happy to assist you.

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Swarovski fashion jewellery is created using top quality Swarovski crystals. All metal parts are plated. The nickel content corresponds to European norms and is tested for nickel allergy.

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Developed by Swarovski, this high tech ceramic matrix has outstanding characteristics. Swarovski crystals are freely set by hand without using prongs or glue, thereby offering great design flexibility for a wide range of Swarovski crystals of different shapes and sizes. A ‘crystallised’ look with exceptional brilliance is achieved by the close proximity at which crystals can be set.

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Customised products

This customised product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed.

Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please contact our guest relations office.

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Swarovski Crystal Pearls

The pearls used in the Swarovski Fashion Jewellery collection are simulated pearls and are not natural. Crystal Pearls by Swarovski are pearls made with a crystal core. Their unparallelled harmonious and lustrous shimmer is achieved using a unique coating technology developed by Swarovski. It is the first production method in the world to combine the quality of a perfect crystal core with the exquisite beauty of a pearl coating. The innovative technology by Swarovski gives the pearl a mysterious glow, which appears to be radiating from within the pearl itself. The strictest quality controls help ensure the absolute flawlessness of each Crystal Pearl.

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What is Swarovski crystal?

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance.

Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons. Find more information about Swarovski crystal, the company or its history.

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Precious metals

The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewellery is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewellery is plated with 18k rose gold. The colour is achieved by alloying fine gold with copper.

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